choose a contact center in the Philippines?
There are many reasons why
foreign companies should not think twice about choosing a contact center
in the Philippines. The reason simple: everything that you need is here.
And all of these, for less!
Foremost in the list is
our labor force that has a strong comparative advantage over many other
Asian countries. This advantage includes our 76 million workers that are
proficient in the English language.
The Filipinos’ strong cultural
affinity with the United States is also a major factor. With this, contact
center agents in the Philippines could very easily connect with their foreign
customers on the other end of the line and vice-versa.
Not to forget is their innate
interpersonal skills, especially their ability to the make even the most
aloof of customers feel at ease and the most demanding pacified.
In this business, you know this is important because the contact center
industry is about building relationships with customers despite the borders.
It’s about making the customers feel that you are just in front of them
explaining the product or making them feel secure that whatever happens,
they can count on your support.
But does the country have
enough of this manpower? Absolutely! Each year, Philippine universities—public
and private combined—churn out about 360,000 graduates of which an estimated
30,000 to 50,000 are holders of computer science and programming degrees.
Still, a big percentage of the total graduates are from fields such as
business administration and mass communication, areas that are required
in contact center operations.
Of course, the country possesses
the right infrastructure for voice and data to support the IT-enabled contact
center industry. Fiber optic cable and satellite communication are present.
Not to forget is the lower cost yet high-quality bandwidth that it offers.
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